Services Rendered | Client Requirements | User Charges (K) | Timelines |
---|---|---|---|
Reception service |
Cooperation from clients | Free | 5 minutes, ringing not more than 5 times |
Provision of public relations services |
Appointment, letter, call, questionnaire | Free | - |
Provision of feedback to clients (correspondence) |
Relevant documents | Free | 5 to 10 working days |
Provision of technical and policy advice on: |
Appointment, letter, call | Free | 2 hours to 5 working days |
Provision of information and data on: |
Formal letter, email, phone call | Free | 1 working day |
Response to client and service providers on: |
All valid documents | Free | 5 working days |
Provision of Financial Services: |
All relevant documents | Free | Varies by service (e.g., 27th of every month, 14th of every month, 6 months) |
Provision of budget ceilings to MDAs |
Non | Free | End of February |
Provision of funding to MDAs: |
Cash flows | Free | 10th, 15th of each month |
Processing of virement warrants |
Virement application | Free | 10 working days |
Project appraisal |
Project proposal | Free | 20 working days |
Processing of donor funds withdrawal applications from MDAs |
Application forms | Free | 5 working days |
Process payments instruction for external loans |
Bills | Free | 5 working days before due date |
Provision of the Economic and Fiscal Policy Statement |
None | Free | 1st April |
Provision of budget documents: |
None | Free | May |
Processing of concessions |
Application letter | Free | 5 working days |
Provision of notification of arrival for technical assistants |
Application letter | Free | 2 working days |
Processing of applications for work permits |
Application letter | Free | 2 working days |